Find answers to common questions about our services, membership, and processes.
To become a member, visit our office in Wolaita Sodo Merkato with a valid ID, passport-sized photos, and a minimum initial deposit. You can also start the registration process through our member portal online.
The minimum deposit varies by account type: Regular Savings (ETB 500), Goal-Based Savings (ETB 1,000), Children's Account (ETB 200), Fixed Deposit (ETB 5,000), and Interest-Free Savings (ETB 500).
Emergency loans are processed within 48 hours. Other loan types typically take 3-5 business days depending on the amount and completeness of documentation. You can track your application status through the member portal.
All loans carry a competitive interest rate of 16% per annum. The standard repayment period is 24 months, though some loan types may have flexible terms.
Savings requirements vary by loan type: Mother Companion Loan requires 20% savings, Women's Queen Loan requires 25%, and Business Loans require 30% advance savings. You must also have at least 3 months of savings history.
Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link. If you don't receive the email, contact our support team at +251 961 100 649.
Dividends are distributed annually after the Annual General Meeting (AGM). The exact amount depends on the cooperative's annual profits and your share count. Members are notified through SMS and email before the AGM.
Report the loss immediately by visiting our office or calling us. We will block the lost passbook and issue a replacement. A small replacement fee may apply. Your funds remain secure throughout this process.
Yes! Log in to your member portal and navigate to the Statements section. You can view, download, and print your financial records in PDF or CSV format for any date range.
You can submit complaints through our Contact page, visit our office in person, or call us directly. All complaints are logged and tracked through our support system. We aim to respond within 24-48 hours.
